1.0 Who Are We
1.1 We operate an online shop (“Web Shop”) trading under the name The Belgian Beer Huis. We are a Ltd company registered in England and Wales under company number 10919857 and with our registered office at Pine House, 17 Changi Road, Watton, Norfolk IP25 6JA.
1.2 The following pages explains The Belgium Beer Huis Terms of Website Use. It tells you information about us and the legal terms and conditions or “Terms” under which we sell any of the “Products” listed on our website to you.
1.3 Our Terms will apply between us for the sale of Products to you. Please ensure you read and fully understand these Terms prior to ordering any Products from our website. Please note that any references to any legislation in these Terms shall be deemed to include any amendments because of the Consumer Rights Act 2015 coming into force.
1.4 In line with the Online Dispute Regulation (ODR) ((EU) No 524/2013) you can find the link below.
1.5 You will be required to agree with these Terms at the welcome page prior to making an order with us. Refusal to agree with these terms will result in no order being taken. It is suggested you print a copy of these Terms or save them to your computer for future reference. We amend these Terms from time to time as set out in Clause 8.
1.6 These Terms are the latest edition as of 15 January 2018.
2.0 Contacting Us
2.1 If you wish to contact us for any other reason you can contact us by telephoning our team at +44 (0) 7825789789 or by e-mailing us at email@example.com
3.0 Cancellation of Order
3.1 Your rights as a consumer to cancel the Order is set out below. The easiest way to do this is to e-mail us or contact our team by telephone on +44 (0) 7825789789. We will e-mail you to confirm we have received your cancellation; please include all details of your order to help us to identify you.
3.2 You have a legal right to cancel a Order during the period set out below (3.3.1). However:
3.3.1 Your legal right to cancel an Order starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) and ends 14 days afterwards. Products must be returned in good condition (at your own cost) to the “Return Address” supplied with your order.
3.3.2 This cancellation right does not apply in the case of “Personalised Products”.
3.3.3 Advice about your legal right to cancel the Order can be found on Citizens Advice Websites.
4.0 The Belgian Beer Huis Products
4.1 The images of the Products on our site are for illustrative purposes only, your Products may vary slightly from those images.
4.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site do have a very small tolerance.
5.0 Your Personal Information
6.0 Legal Age Requirements
6.1 By Law, you may only purchase Products from our site if you are aged a minimum 18 years old. In addition to this, if you are purchasing for a third party, it is your responsibility to ensure they are 18 years or older. You will be required to indicate this age restriction when entering the Website. If you are underage, do not attempt to order or purchase these Products through our site.
7.0 The Agreement between you and us
7.1 Our Website will guide you through the steps you need to take to place an order; the process allows you to check and amend any errors prior to submitting your order to us.
7.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. You will then receive a dispatch email indicating your order has been accepted and dispatched.
7.3 The Agreement between us will only be formed when we send you the Dispatch Confirmation. You are entitled to amend your order after it has been placed but before the Dispatch Confirmation is sent. IF you wish to amend your order please immediately call us at +44(0) 7925789789 or email us at firstname.lastname@example.org
7.4 If for any reason we are unable to supply you with your chosen Product(s), we will inform you of this by e-mail or phone call and we will not process your order. If you have already paid for the Product(s) and you do not wish to commence with any alternate suggestions, we will refund you the full amount including any delivery costs charged.
8.0 Our right to vary these Terms
8.1 We amend these Terms from time to time. Please look at the top of this page (1.6) to see when these Terms were last updated.
8.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
8.3 We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
It is suggested that you check these T&Cs prior to making an order as they may have changed since your last order
9.0 Non-Conforming Goods
9.1 We are under a legal duty to supply Products that conform with our agreement. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are set out below and are in addition to your right of return and refund as shown above or anything else in these Terms.
9.2 If you receive a Product that is mis-described or faulty, you have a legal right to reject the Product or request a replacement. If you wish to reject the Product or receive a replacement you will need to contact us. You have 14 days from the date of delivery of the Product in which to contact us to reject or request a replacement to mis-described Product.
9.3 If you have returned the Products because they are mis-described or faulty, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item.
10.0 Delivery of Product(s)
10.1 We will contact you with an estimated delivery date, which will typically be within 48 hrs after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order)]. Occasionally our delivery to you may be affected by an Event Outside Our Control. See below for our responsibilities when this happens.
10.2 If no one is available (or over 18) and you have not stipulated any special instructions (at checkout) at your address to take delivery, we will leave you a note that the Products have been returned to our store, in which case, please contact us to rearrange delivery. There is a “Notes” Text box on the delivery Confirmation Page; lease use this to inform us of any specific delivery requirements. For example, “leave at Number 22” or “leave behind wheelie bins”. We take no responsibility for items left in this manner once delivered.
10.3 Delivery of an Order shall be completed when we deliver the Products to the address you gave or under specific instructions as detailed above (10.2), and the Products will be your responsibility from that time. We do not currently conduct collections from our storage facility.
10.4 You own the Products once we have received payment in full, including all applicable delivery charges.
10.5 If we miss the 48hrs delivery deadline for any Products, then you may cancel your Order straight away if any of the following apply:
10.5.1 We have refused to deliver the Products;
10.5.2 Delivery within the delivery deadline was essential (considering all the relevant circumstances and in line with our 3-day policy); or you told us before we accepted your order that delivery within the delivery deadline was essential (in line with our 3-day policy).
10.6 Unfortunately, we do not deliver to addresses outside the UK. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
11.0 Price of products and delivery charges
11.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
11.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed. The price of a Product includes VAT (where applicable) at the time of your order.
11.3 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
11.4 Our site contains many different Products which are always being updated. It is always possible that, despite all best efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
11.4.1 Where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the Products to you at the incorrect (lower) price; and
11.4.2 If the Product’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
12.0 How to pay
12.1 You can only pay for Products using a debit card or credit card. We accept all major credit and debit cards. We also accept payment via PayPal. Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
13.0 Our liability
13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
13.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.3 We do not in any way exclude or limit our liability for:
13.3.1 Death or personal injury caused by our negligence;
13.3.2 Fraud or fraudulent misrepresentation;
13.3.3 Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
13.3.4 Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality and fitness for purpose); and
13.3.5 Defective products under the Consumer Protection Act 1987.
14.0 Events outside our control
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.
14.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
14.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
14.3.1 We will contact you as soon as reasonably possible to notify you; and
14.3.2 Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
14.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 28 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
15.0 Other important terms
15.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
15.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
15.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
15.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.